Online

Shop our extensive online catalog 24 hours, 7 days a week.

Phone

Trading desk: 315-637-1300

Our traders are available by phone Monday through Friday from 9:00 a.m. to 5:30 p.m. EST. Phone support is not available on the six major U.S. holidays.

Email

Trading@upstatecoins.com

Mail

All payments, packages, and correspondence should be mailed to:

UPS, FedEx, USPS address:

UCG
511 E. Genesee St., Ste 13
Fayetteville, NY 13066

Make all payments payable to "Upstate Coin & Gold".

Drop shipping services available.

*Please note: Our retail showroom is also located at the above address, however it operates under a separate division of the company.  While walk-ins are always welcome, please understand that we are unable to accommodate our same competitive online pricing or offer in-store pick-up at this time.

Retail Store

Visit our retail store in Fayetteville, NY. For more information, please visit our retail website.

Wire Instructions

Wire instructions will be provided via email upon completing your purchase. If you have not received these, please give us a call.

Selling to Us

Please call our trade desk if you are interested in selling your bullion or coins to us prior to shipping.  We will issue you a Purchase Order (PO) number to include with your package so we can accurately receive and process your shipment.  Learn more information on selling to us.

Returns

At Upstate Coin & Gold, customer service is our highest priority, and we want to ensure you buy with confidence.  Our reliable, industry-leading Return, Exchange, or Refund Policy guarantees to protect all of your purchases, even on bullion products.

If you have an issue with your order, we want to know. Please contact us and we will be glad to assist you. Please do not send return packages without an RMA (Return Merchandise Authorization) number as they cannot be processed without a RMA number.  For more information on returns and exchanges, please visit our Return Policy page.