Form ST-120<\/a>) for dealers to show the transaction is for resale.<\/p>\nCancellation of Orders<\/h3>\n
Whether buying or selling, all prices are locked in once we have issued a confirmation number. \u00a0All transactions are final, however\u00a0in the event a dealer\u00a0fails to complete the transaction, all\u00a0orders are subject to our market loss policy as well as an additional\u00a0$39.50 cancellation fee. \u00a0Any market gain that may occur as a result of cancellations goes to Upstate Coin & Gold. We also reserve the right to cancel any orders when the confirmed price is incorrect for any reason. In addition, we may cancel your order at any time if we do not receive your payments in the time frame outlined above.<\/p>\n
Please be aware\u00a0when using our online trading platform whether you are placing a BUY\u00a0(from UCG) or SELL (to UCG) order. \u00a0You are responsible in the event you place an order in the wrong direction and will\u00a0cost you money if you make this error. All counter-party risk instantly and electronically with our bank when you place an order.<\/p>\n
Return Policy<\/h3>\n
Your satisfaction is important to us so we make returns an easy and safe process. Qualifying orders may be returned for exchange.\u00a0\u00a0Bullion may not be returned.<\/strong>\u00a0 Numismatics may only be returned or exchanged if specified during the confirmation or otherwise it is assumed there are no return privileges. Return Merchandise Authorization (RMA) privileges must be requested within 48 hours\u00a0of receipt. Should you wish to liquidate your purchase any time after this period has expired, Upstate will buy it back at our prevailing buy price rates. \u00a0Returns must be received at our facility within 7 business days after issuing an RMA confirmation.\u00a0Our receiving department cannot process returned products that are received without an RMA.<\/strong>\u00a0Please contact us to request an RMA.\u00a0 Please allow 24-72 hours to process your request.<\/p>\nShipping Details<\/h3>\n
We may ship the entire order in one or multiple boxes and on the same or separate days. Your order may come from the one or more of our vaulting locations. This determination is made by our operations department base on your order size, value, and weight, and variety. Our supply chain is designed to deliver your product safely and quickly to your hands at the lowest possible cost. We promise to keep you updated with shipping information throughout the process.<\/p>\n
All shipments from Upstate Coin & Gold are covered under our shipping insurance policy. In the unlikely event there is a problem with your shipment during transit, we will work with you to ensure you receive the products you ordered. However, we will not accept responsibility for any lost, stolen, or damaged packages if you or your customer have 1) left instructions with any carriers or delivery service to leave parcels unattended, 2) requested to waive the required signature, and\/or 3) advised any delivery personnel to leave your package with someone else other than who is listed on the shipping address, such as a building manager, neighbor, or drop-off location.<\/p>\n
If you believe your package has been lost or stolen, it is extremely important that you contact Upstate Coin & Gold immediately.<\/p>\n\n\n
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In the unlikely event that a package has not been delivered, we will not be able to refund or reship the purchased product until the appropriate carrier has notified us in writing that said the package has been declared lost and\/or stolen. At that point in time, we will, in our sole discretion, either replace the original product or refund the full purchase price.<\/p>\n<\/div>\n<\/div>\n<\/section>\n
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Confirmation of Price When buying or selling to Upstate Coin & Gold, all transaction are locked in at the time of purchase or sale, and your order cannot be canceled once we have issued a confirmation number.\u00a0 Payment must be made within two (2) business days and received by Upstate within five (5) business days … <\/p>\n
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