Shipping Info
Shipping & Delivery
Free Shipping Thresholds
Orders of 300+ ozt silver or 10+ ozt gold, platinum, or palladium – Ship FREE.
Orders below these minimums – $24 shipping & handling charge for standard shipping.
Upgraded & International Shipping
Overnight or International Shipping – Contact our trading desk for a quote.
Hawaii, Alaska, & U.S. Territories – Some exclusions and exceptions apply.
Shipping Methods
To keep pricing competitive, we select the fastest and most cost-effective shipping method after your order is submitted.
Preferred carrier: UPS
Silver orders – Typically ship via UPS Ground.
Gold, platinum, and palladium orders – Typically ship via UPS 2nd Day Air or Next Day Air Saver.
All shipments are fully insured.
Tracking & Delivery
You’ll receive a tracking number once your order ships.
Delivery times range from 2-7 business days.
Some items may have longer shipping times, and orders may ship in multiple packages on different days.
Check your order status anytime by logging into your account.
Discreet Packaging
Your privacy matters. All shipments are plain-packaged with no mention of Upstate Coin & Gold or any reference to valuable contents like gold, silver, or bullion.
Shipping Insurance
All shipments are fully insured, no matter the size.
If your package is lost or damaged, we will refund or re-ship at our discretion.
Reporting a lost or damaged package:
Lost packages – Contact us immediately.
Damaged packages – Report within two business days and keep all packaging materials for inspection.
Important: If you request your package to be left unattended, delivered to a third party (doorman, neighbor, etc.), or signed for at a rented mailbox, our insurance coverage is void.
Signature Required
Orders over $750 require a signature upon delivery.
International Shipping
We ship to many international locations. Contact our trading desk for details.
